Get page count of successfully transmitted fax pages in failed fax

Question

question

Mark Broadhead asked Aug 17, '23 Mark Broadhead commented Aug 22, '23

Get page count of successfully transmitted fax pages in failed fax

How can I determine how many fax pages were successfully transmitted before the receiver hung up?

I sent a fax but the recipient has configured their fax machine to receive fewer pages than I sent.

Using the Get Message API, the message has:
messageStatus: "SendingFailed"
faxPageCount: the size of the original fax, not the number of pages successfully transmitted.

rest api fax

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2023-08-21T14:14:11Z

Phong Vu answered Aug 21, '23

I don't think that metric is reported. Let me check with the team to see if it can be improved.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2023-08-21T15:41:44Z

Mark Broadhead answered Aug 21, '23 Mark Broadhead commented Aug 22, '23

@Phong Vu Thank you so much. This is a critical feature for me to be able to use this service.

2

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu ♦♦ commented · Aug 21, 2023 at 05:10 PM

Meanwhile, I'm appreciated if you post this as a request to the new idea portal.

0 ·

Mark Broadhead Phong Vu ♦♦ commented · Aug 22, 2023 at 03:33 AM

Done. https://ideas.ringcentral.com/ideas/CUSTCOM-I-10139

1 ·

question