question

Lydia Luk avatar image
Lydia Luk asked mary-community-moderator commented

I can't get hold of my sales rep for support, who should I contact?

Hello, I have several issues that I need help with but my sales rep is no longer answering my calls/texts/emails.

I was unknowingly charged for the phone device, my sales rep said he'll try to get credit to my account, but I haven't heard back. I also need assistance with setting up another phone but cannot get help. Who is the best department to escalate this to?

customer service
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hey Lydia, to assist you with your concern, please connect with me at Community.Support@RingCentral.com. This will enable me to reach out to your Account Manager and provide you with the necessary assistance. Thank you.

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