Inactive Users: If the extension has a gray bubble you either need to activate it to disable it then delete it, or contact support to have it deleted. Support can ONLY delete a User if there is NO Digital Line (DL) attached...this is due to contract reasons. If there is a DL attached then you must contact your sales representative.
* (DL meaning a device + a number)
Users > find the extension> then Disable it
![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1434192/4322-1f02vwd_inline.png?1466009608)
After the extension is disabled, it can be deleted.
![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1197048/8331-1uejsh6_inline.png?1430441091)