We are having an issue with people appearing twice in the People area of Glip. How do we remedy this? I have called and messaged several times but we aren't getting anywhere. Along with these dual entries we are also getting the following message while trying to access their message on a desktop "You are using an unsupported browser for this feature. Please sign in with Google Chrome or download the Glip desktop app." This message only appears with the people who are listed twice.
Yes I have several case numbers.
08221233 Michelle Cannon Glip Issue Level 4 - Medium 5:58 PM EST, 01/31/2019
08239966 Brandon Carda Glip Issue Level 4 - Medium 2:10 PM EST, 02/05/2019 Work in Progress 08219050 Michelle Cannon Glip Level 4 - Medium 1:43 PM EST, 01/31/2019 Closed -I never closed 08219050
Lori is listed twice, with a different icon to the left of her name. Other users are listed the same way. If I try to access the conversation icon Lori I get the "You are using an unsupported browser for this feature. Please sign in with Google Chrome or download the Glip desktop app," message and have to message her from Chrome. I am also unable to access her profile here. Her name appears at the top like this.
Thanks. That is pretty strange. I suppose suspect will need to find a way to resolve this ultimately, but I can tell you that I see similar duplicates between the 'regular' user with circle icon and 'sms user' with the chat icon. The email does not have the extra characters though. A Glip dev once told me the SMS name was due to me sending them a text from Glip because usually you only see the phone number and not the name (an entirely different issue). Here is an example of what I see in the people list:
You see this across browsers and from the desktop app and mobile app too, I guess?
I am running Mac desktop app Version: 19.01.2 (E. 2.0.1)
Build: 396 (rev. 771473b)