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Michael Halper avatar image
Michael Halper asked ·

Softphone keeps reseting

We have embedded the RingCentral softphone in our CRM using the SDK. Our employees keep having their softphones reset.

Is there something that is causing this or a way to stop so that the softphone does not reset?

softphone
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Phong Vu avatar image
Phong Vu answered ·

What do you mean by "reset" relogin?

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Michael Halper avatar image
Michael Halper answered ·

The softphone does not force login. More so it appears to reset by going offline then online again.

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Was that happening when the user was inactive or the browser window was in the background for a long time?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys