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Michael Halper avatar image
Michael Halper asked ·

Softphone keeps reseting

We have embedded the RingCentral softphone in our CRM using the SDK. Our employees keep having their softphones reset.

Is there something that is causing this or a way to stop so that the softphone does not reset?

softphonesoftphone api
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Phong Vu avatar image
Phong Vu answered ·

What do you mean by "reset" relogin?

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Michael Halper avatar image
Michael Halper answered ·

The softphone does not force login. More so it appears to reset by going offline then online again.

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Was that happening when the user was inactive or the browser window was in the background for a long time?

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