question

vyshakhbabji avatar image
vyshakhbabji asked vyshakhbabji answered

Can incoming calls be received at the desktop phone as well as by RingCentral for Desktop (softphone) ?

1) We are using your Softphone to launch our callerId executable on an incoming call.

2) We also have a hard phone on the desk.

What is the best way to still get the Softphone to launch our CallerID while still allowing the user to answer the Hard Phone when the call comes in? We need both running at once to summarize.

softphone
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

vyshakhbabji avatar image
vyshakhbabji answered
Here is the link for a video to show how to set up call forwarding and simultaneous ringing: 
https://www.youtube.com/watch?v=0uHecVEtkqs
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys