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Stefanie Bellofatto avatar image
Stefanie Bellofatto asked ·

Idle Time Reporting

Within the Call Queues, I am using the 'Rotating' option to route calls to members. How do I pull reports to see how often/when a user is marking themselves as unavailable to take calls? Is there a way to track this?

activity reporting
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jenn-community-moderator answered ·

Hello @Stefanie Bellofatto, Live Reports will be able to determine how many minutes they are idle. However, that will be an extra feature in your service. You can contact your Account Manager and ask more about it. Thank you!

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