Webhooks stopped working

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Shelby Tolliver asked Apr 21, '21 jenn-community-moderator edited Jul 9, '21

Webhooks stopped working

Hi. We've stopped receiving webhooks in our production account as of late last night (4/20/2021). Subscription is active and current.

Thanks for any assistance on this.

rest api

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Answer 1 · 2021-04-21T19:14:40Z

Phong Vu answered Apr 21, '21 Phong Vu commented Apr 22, '21

My webhook notifications work well on production. Can you double check the address, or delete and create a new one to check?

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Shelby Tolliver commented · Apr 21, 2021 at 07:45 PM

Phong,

No changes on our end. I'm using the https://developers.ringcentral.com/api-reference/Subscriptions/createSubscription user interface to create the new subscription. I've successfully removed the old but having trouble getting the "createSubscription" to work. Am currently getting a "WebHook server response is invalid" SUB-525 error. It may have to do with the value I'm specifiying for "verificationToken". What value should be supplied for that parameter?

Thanks

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Shelby Tolliver Shelby Tolliver commented · Apr 21, 2021 at 07:58 PM

Nevermind Phong. I "fat fingered" our server address. The new subscription has been created. Will check again for events and report back. Thanks

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Shelby Tolliver Shelby Tolliver commented · Apr 21, 2021 at 09:02 PM

Ok. Webhooks still not delivering to our production account (w/new subscription). What to check next?

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Phong Vu ♦♦ Shelby Tolliver commented · Apr 21, 2021 at 09:06 PM

Can you test if it works for your local address using e.g. ngrok? Where, btw do you run your code? Is that on AWS and is behind an AWS Load Balancer etc.?

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Answer 2 · 2021-04-22T06:43:49Z

Aron Hardy Bardsley answered Apr 22, '21

Hi All - our webhooks stopped working at the same time. I am about to try and re-create the subscription. I will update here with any progress in testing.

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Answer 3 · 2021-04-22T20:18:26Z

Devendra Laulkar answered Apr 22, '21

Same here - Webhooks are not working for us as well

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Answer 4 · 2021-04-23T07:07:34Z

Roman Lunin answered Apr 23, '21 Roman Lunin commented Apr 25, '21

Same for us - webhook doesn't work! Yet it has status Active, received SMS appear in RingCentral console but server access logs prove the hook was never triggered.

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Phong Vu ♦♦ commented · Apr 23, 2021 at 03:51 PM

Can you read your subscription and double check if it is active. If it is active and you cannot receive event, can you delete it and recreate a new one to verify the problem? So far, all my webhooks subscriptions work well.

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