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I can only hear prompt before my voicemail not actual voicemailsAll my voicemails are saying this instead of letting me hear the actual voicemail, "To accept press one to send a v...
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Aug 18, 2022 at 12:15pm
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asked in Users
Anyone finding users (sometimes) have to call a number more than once to connect?We're seeing cases each day (some days more than others), where our agents dial a number, it says connecting, but ne...
1
Aug 17, 2022 at 8:50am
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asked in Users
Is the "Live Reports" engine down at this time?Seems we've been at zero for some time today. Thanks...
1
Aug 17, 2022 at 8:17am
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asked in Users
Phones rebooting mid-call "Uploading 1 of 1 core files"We have been receiving reports from users that their Polycom VVX 450 desk phones are rebooting, sometimes in the middle ...
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Aug 17, 2022 at 5:37am
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How to add/remove contacts from the hotkeys on the Yealink EXP40?Our receptionist has an expansion module EXP40 on her phone. One of the user extension on the hotkey does not connect. M...
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Aug 16, 2022 at 8:07am
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asked in Users
DTMF not recognizedOften, when on a call made by the RC app on a PC, and trying to make choices by pressing the number keys, some of the DT...
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Aug 16, 2022 at 8:03am
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asked in Users
WiFi Phone? Easy way to find?We need to purchase phones that are wifi only (not wired) but it seems there is no easy way to find these without clicki...
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Aug 11, 2022 at 10:25am
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asked in Users
Is there a way to change an agent status from "Do not disturb" to "Available" using a DTMF code?If an agent is locked out of their computer and their Ring Central status is set to "Do not disturb." Is there...
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Jul 28, 2022 at 5:19am
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asked in Users
Intercom toneIs there a way to turn off the intercom tone? Some staff members claim it is too startling and would be easier not to ha...
1
Jul 25, 2022 at 5:15am
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asked in Users
Can I have a silent ringtone for hangup calls?I get an exasperating number of hangup calls. If I block them, I take the risk that I may block a legitimate caller. I d...
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Jul 18, 2022 at 10:56am
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