question

CLINT GANDY avatar image
CLINT GANDY asked CLINT GANDY edited

Phones rebooting mid-call "Uploading 1 of 1 core files"

We have been receiving reports from users that their Polycom VVX 450 desk phones are rebooting, sometimes in the middle of a call (as just happened to me) and doing some kind of file upload. The message on the screen shows, among other things, "Uploading 1 of 1 core files". Here's a video that I started around 20 seconds into the process: https://youtu.be/Gv8HUxOCH_c

We bought the phones around 12 months ago from RingCentral.

We have had a ticket open with RingCentral Support since last Thursday, and they have made no progress whatsoever, so I decided to turn to the Community to see if anyone had any idea what was going on, and more importantly, how to prevent it from happening.

Any help would be greatly appreciated.

phone
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app