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ivr
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need to forward an extension to outside toll free numberIn my multi-level IVR I cannot figure out how to add an outside toll-free number to the list so I can forward calls to t...
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Jun 24, 2020 at 10:57pm
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asked in Users
Trying to setup IVR, call the number, hear music, then silenceNew to Ring Central. I am trying to setup the IVR menu. When I dial our number, instead of hearing the greeting, it just...
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Jun 24, 2020 at 7:51am
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asked in Users
Duplicated DTMF or Key entries on calls routed through/from RingCentral Contact Center IVR [InContact]Prior to moving to RingCentral in March of this year, our legacy Avaya phone system routed customer calls to our payment...
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May 18, 2020 at 4:00pm
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1
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asked in Users
Two IVR menus - one for business hours and one for non-business hours?We'd like to set up two IVR menus - one for business hours and one for after hours. We'd like to switch to the a...
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Feb 12, 2020 at 10:37am
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2
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asked in Users
Getting charged to transfer callers to another companyOn our last billing statement I noticed we are now getting charged $54.99 to have user's that are 3rd party companie...
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Jan 2, 2020 at 8:55am
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asked in Users
New user setting up multi-level IVRWe are just starting to get RingCentral setup for our organization and I want to do about 5 lines with a multi-level IVR...
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Jun 14, 2019 at 1:15pm
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asked in Users
Ability to shorten played greeting on general IVR settings if caller press no options.I would like to transfer to extension without hearing menu 3 times.. One time is enough...
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May 14, 2019 at 9:50am
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