question

lila-ravve avatar image
lila-ravve asked mary-community-moderator answered

Trying to setup IVR, call the number, hear music, then silence

New to Ring Central. I am trying to setup the IVR menu. When I dial our number, instead of hearing the greeting, it just plays music. Then it sounds like the call has been answered, but all I am hearing is silence. Can someone share an example of their xml script? The samples provided don't appear to work. Thanks

ivr
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered
Hi Lila,

It is much better if you speak to someone from Technical Support.They can access your account and see where the problem is. 


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