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ivr
asked in Users
Incoming call needs to show prompt pressedWe have one call-in number for 3 separate business functions (management, real estate, and rentals). It's really imp...
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Oct 9, 2020 at 4:08pm
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asked in Users
Automatic Pre-Dialed Prompt ResponsesHello,I was curious if it would be possible to enable the capability to include pauses and prompt responses into RC cont...
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Aug 6, 2020 at 1:02pm
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1
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asked in Users
Forward to external number from IVR -- if external number is busy, can anything be configured to hold the call and try again?We have several options on our IVR that go to external numbers, for the most part this is fine as they are vendors field...
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Jul 15, 2020 at 11:30am
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asked in Users
Contact Center - Reporting IVR Press PathWe are new RC Contact Center customers (previous RC Office users) and are looking for an easy to read and understand rep...
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Jul 15, 2020 at 10:27am
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1
Answer
asked in Users
Change to multi-level IVRUnder Auto-Receptionist I do not have the options of IVR Menu and IVR Editor. How to I change to multi-level?...
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Jul 6, 2020 at 8:45am
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asked in Users
need to forward an extension to outside toll free numberIn my multi-level IVR I cannot figure out how to add an outside toll-free number to the list so I can forward calls to t...
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Jun 24, 2020 at 10:57pm
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