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Alex Ismail avatar image
Alex Ismail asked ·

Incoming call needs to show prompt pressed

We have one call-in number for 3 separate business functions (management, real estate, and rentals). It's really important that we see what a caller has pressed (press 1 for...press 2 for...press 3 for...). We need a solution so our one employee can know ahead of time what a call is for...which business branch.

multi-level ivrincoming call detailincoming call informationpromptdepartment prompt
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jenn-community-moderator answered ·

Hello @Alex Ismail, we can do a workaround for this by using a call queue. For us to establish that, I highly suggest opening a case HERE about your concern. Our phone support will contact you as soon as possible.

You can check this link for a call queue overview. Thank you!

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