We are getting complaints that customers are being routed to voicemail. Yet the queue members claim they are logged in and available. Where can I see the status of the queue members to verify they are logged in?
Hi Kashi,
In the Admin panel - go under Phone System - Groups - Call Queues, and select the Group. When it gets displayed on he right, select Call Handling and Members... scroll down and you'll see the status of each one. You can also toggle them in or out of the queue accordingly.
If one staff is asking - you can also see their specific call groups from their profile as well.
Hope that helps.
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