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Hi @Ping Tsai, are you referring to Inbound Calls?
Yes, inbound calls. Thank you!
Yes, you can search and filter in Call Logs, then download it. You may check it on this Knowledge Base article, https://support.ringcentral.com/article/Activity-Log-Overview.html.
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Where can I find the raw data used to calculate the "Average Speed of Answer" metric?
Tracking user device assignments
Total Handle Time calculation
Historical reporting lacking
Need hourly filters on new analytics to run reports for prime time over timeframe
Team messaging, video meetings and phone - all in one app.
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