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Feature Addition in Live report
Tags: caller id, log in, analytics and reporting, analytics and reporting
Dec 15, 2020 at 3:50pm   •   1 replies  •  0 likes
Puneet Mishra

Hi Team,

We need that under live report we can identify

1.Outbound calls and inbound calls

2.caller id or phone number for incoming calls

3.caller id or phone number for calls on wait

4.Live call time as well . Currently it does not show live call time.

5. DND feature where we can put agents on break from live report section.

6.Agents Login and logout feature under admin profile. Right now and admin cannot logout an agent.

1 Answer
answered on Dec 16, 2020 at 3:33pm  

Hello @Puneet Mishra, thanks for these ideas! I would recommend posting it HERE, and we will share this with our Product Manager.


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