question

Joe Anderson avatar image
Joe Anderson asked mary-community-moderator commented

User Phones Serial No shows computer hostname

We recently became a new RingCentral customer with 169 phones deployed across the company. In the RingCentral admin portal, under phones and devices > User Phones, there are are two entries that show the user's computer hostname as a Softphone. Why is this?

softphone
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Hi @Joe Anderson, can you send here a screenshot so I can see what you're referring to?

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It means that those user's assigned phones are not desk phones but the app only.

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But they are assigned desk phones. This is not happening for our other users. Same user for both of these items.

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You may click it and press Deauthorize, then it should disappear.

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