question

Mike Wass avatar image
Mike Wass asked Anirban answered

How do I block calls for Contact Center?

We are getting a large influx of calls that we have never had before since joining Ring Central.

A lot of these are from robo calls or people trying to pull off a phishing scheme.

Is there a way to block these numbers?

Thanks,


contact center
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1 Answer

Anirban avatar image
Anirban answered

Robocall is indeed a problem in RingCentral. You can find these references

https://community.ringcentral.com/questions/30494/more-than-two-dozen-robocalls-per-day.html

https://community.ringcentral.com/questions/28768/robo-calls-create-extra-expense.html

https://community.ringcentral.com/questions/27003/unblockable-repeat-robo-calls.html

Though I havent found much solution with this within the community regarding blocking but it seems RC product team will be taking care in future verdions as described here

https://community.ringcentral.com/articles/28313/robo-caller-mitigation.html

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