question

robert-shepherd13507 avatar image
robert-shepherd13507 asked saadetswift16514 answered

Changing RTN for after-hours in incontact center

Does anyone know how I would change a ring to number that is part of my Call Center (incontact). My setup is straight forward. During business hours it rings the agents. When hours of operation reach (after-hours) it forwards to an off premise number. I need to be able to change the RTN when needed. I cant find where this resides anywhere. I dont see this being a hard task to do.

contact center
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1 Answer

saadetswift16514 avatar image
saadetswift16514 answered
Hey Robert, I would suggest opening a case so that one of our Contact Center specialists can help you :)
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