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Webhook Issue
Tags: rest api, webhooks, python
Nov 1, 2021 at 8:53am   •   7 replies  •  0 likes
Nate Breeden

My webhook is no longer receiving anything from RingCentral, it's been working for 1.5 years...

Things I've tried:

- Creating a new webhook
- Verifying the webhook exists using "Get Subscriptions" (
- Verified the server address is accurate when creating the webhook
- Verified I can talk to my webhook server over the internet and that it see's me doing so
- Updated all libraries that are being used in my scripts

Any ideas? Seems like it stopped working this weekend, but it might have been longer than that, I just noticed this morning.

I'm using Python, NGROK, WSGI and Flask. Like I said though, this has been working so not sure if it's related to a bigger issue.

7 Answers
answered on Nov 4, 2021 at 3:17pm  

@Gary Can you open a support ticket or reach out to me via email . I can help you in getting this resolved.

answered on Nov 4, 2021 at 7:26am  

Still not working for me

recreated the subscription, new id is aa0b7463-e3d6-4301-abb0-1113e5bd3bca

answered on Nov 3, 2021 at 2:16pm  

Looks like there was an intermittent issue again this morning for a short period and the issue issue got resolved as well. Should be working correctly.

answered on Nov 2, 2021 at 1:36pm  

Was working for me after the fix and in the last hour it stopped again.

on Nov 2, 2021 at 3:54pm   •  0 likes

We have not heard from others since the fixes. Can you double check by delete all existing subscriptions (if any) then create a new one. If the problem persists, give me your account id.


on Nov 3, 2021 at 8:09am   •  0 likes

Restarted the subscription, a set came in and then nothing after that. Account ID: 680603040

on Nov 3, 2021 at 8:18am   •  0 likes

Do you mind you give the subscription id too.


on Nov 3, 2021 at 8:36am   •  0 likes


answered on Nov 2, 2021 at 11:58am  

The intermittent subscription issue that we had yesterday has been resolved completely. Please confirm your instance works fine.

on Nov 3, 2021 at 11:07am   •  0 likes

Sorry for the delay. Yes, it's been working for me.

Thank you!

answered on Nov 1, 2021 at 8:57am  

I'm experiencing the same issue.

answered on Nov 1, 2021 at 10:14am  

What event filters are in your subscription?

on Nov 1, 2021 at 10:19am   •  0 likes

Hey Phong,

I'm using: /restapi/v1.0/account/~/telephony/sessions

on Nov 1, 2021 at 10:34am   •  0 likes

We received reports of intermittent issue with tel session event notification but it happens thru PubNub delivery method. You are the first one report on Webhook method.

Can you help verify quickly by adding a presence event filter to your Webhook subscription and change a user event to see if you get the presence event. Please update me with your test and more critically if the presence event works but not the tel session event, then add your account id (just the account id) here so I can add it to the report of this incident.


on Nov 1, 2021 at 11:01am   •  0 likes

Hey Phong,

Yes the presence Webhook works fine, looks like it is the issue you're talking about.

My account id is 2390595036

on Nov 1, 2021 at 2:00pm   •  0 likes

Some affected accounts are back to normal. Can you test your webhooks again and let us know if it works now.


on Nov 3, 2021 at 11:08am   •  0 likes

Hey Phong,

Sorry for the delay, all is well!

Thank you!

on Nov 1, 2021 at 11:41am   •  0 likes

Thanks a lot! Will notify the team of this incident too.

Pls stay tuned

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