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andy-gill asked Phong Vu commented

Getting CMN-201 Service Temporary Unavailable - Was working on Friday

Our published production application calling https://platform.ringcentral.com and getting CMN-201 Service Temporary Unavailable. This was working on Friday. I see that there were outages reported on the sandbox, but this app has been published.

We're getting this message when trying to authenticate using the JWT. I created a new JWT to make sure there wasn't a problem with the original, and still getting the same issue.

authentication
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Phong Vu answered

There is a problem with personal JWT auth flow. The team is working on restoring it.

No action required from developers. Please stay tuned.

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andy-gill answered

Thanks for the update. Look forward to hearing when it's resolved.

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andy-gill answered Phong Vu commented

The error has gone away, and our app is now authenticated and making requests. Can you comment if the problem is permanently resolved? I have a customer waiting to switch over to the JWT auth method our new app uses, but I don't want to suggest they make the change-over until RC declares it resolved.

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Phong Vu avatar image Phong Vu ♦♦ commented ·

Confirmed that it's fixed by the team.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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