When talking to clients we use a recording service, the agent calls the client, then merges them with the recording service.
While merging the calls a code has to be put in (claim #) so that the recording can be pulled up at a later date.
I have 1 (all other agents have no trouble) agent that has an issue with the code, when she types it in via the dial pad or using the numbers on her keyboard the numbers duplicate.
No trouble with placing calls otherwise
EX: she dials 12345, but it registers as 1122334455
therefore the code is rejected because it is too many digits.
Has anyone seen this issue before, if so, what was the resolution?
Maybe RingCentral is not the issue, but if I report the trouble to the Recording Company I can tell them I already researched the RingCentral side