Message "Switch call to this device" keeps popping up in the desktop app

Account type: US

Desktop version: 9.4.3-29474

I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.

There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).

If I do nothing, the green button will often disappear on it's own.

Anyone else encounter this? Suggested solutions?

P.S. Already rebooted, so that isn't a solution. ;-)

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andrew2014 commented · Mar 01, 2018 at 08:36 PM

This has happened to me recently as well. I think it's a bug with the 9.4.3 rollout.

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shannon-maggs2239 commented · Mar 01, 2018 at 09:47 PM

Same here. Started when I upgraded.

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Dan commented · Mar 02, 2018 at 02:54 PM

Case created (06858341) and logs uploaded.

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h20 commented · Mar 02, 2018 at 03:24 PM

I was told by support that this was because of how we use the RC smartphone app (we had too many users). I tried to insist it was a bug, but got the brush off. GTK that it's not just us.

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saadetswift16514 h20 commented · Mar 02, 2018 at 06:42 PM

Sorry that happened, H20 :( It is definitely something we are looking into!

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reinkemeyer commented · Mar 02, 2018 at 06:49 PM

This reply was created from a merged topic originally titled Always says I have an active call. Even when no call is active, RC says "Switch call to this device". When clicked, neither "Cancel " or "Switch" have any affect and it still says I have an active call.

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