Please change outbound caller ID to my company name ASAP
We are using the Plycom desk phone and I am being told I cannot change the caller ID on outgoing calls. When I call clients or potential clients the caller ID is not my business name. It is the name of a man who used to have this number via Verizon. This is unacceptable and I need to have this issue resolved ASAP.
This is a directory issue not a RingCentral issue. You are at the mercy of a decentralized database that has to be updated by the receiving party's carrier. Each provider has to pull from the database to receive the updates, so different people could see different IDs for your number depending on their service provider.
Hey there, please review this KB about
CNAM and Caller ID. Lee is correct that sometimes the smaller carriers do not update their database on a regular basis, like the larger carriers do. Also, I don't see a recent case on your account for this issue, so not sure who told you to post the issue here.
So, if everyone you call (all who have different carriers) sees the wrong CNAM, then our Support Team needs to look into it, because it's possible that something wonky happened. You can enter your number
in here to see what the large database has for your info.