question

mhadden866 avatar image
mhadden866 asked saadetswift16514 answered

analytics

Need clarification.
I have several employees that have extensions, but I also have a few extensions that ring to several people as well.
My question is how do I determine the true number of calls answered by whom?
Basically, if I have a low percentage of answered calls for a group extension, and the employees have a higher percent, how does that work out?
How do the number of calls line up when some come from the group extension being selected & some are due to the individual's extension being dialed?
Thanks,
Michael
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mhadden866 answered
Is it better to send this question to RC a different way?
I just notice there are many posts with no reply & would like to find the best way to get answers.
Thanks for any reply,
Michael

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saadetswift16514 answered
Hey Michael, I would suggest chatting with our Tech Support Team :)
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