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learning-centers asked ·

No Longer Able To Join RingCentral Meeting from Chromebook

This post is in reference to case #11105155. As of today, RingCentral Meetings appears to no longer allow Chromebook users to enter the meetings. All of our customers using Chromebooks today were not able to access our meeting (which is hosted on PC). On our end, we could see them briefly in the meeting before they disconnected, but on their end they would just see a loading screen and would not see themselves being admitted to the meeting. They would then be disconnected. The same issue was replicated by all of our customers using Chromebooks (about 10 today, and there will be more later in the week who will experience the same issue if this is not fixed). Some of our customers only have Chromebooks and don't have any alternative computer to join with, so if they cannot access the meeting on Chromebooks anymore we don't know what we will do to be able to work with these customers. Does anyone have any suggestions? We have already tried uninstalling and re-installing RingCentral Meetings on the Chromebook, and this did not fix the issue.

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learning-centers answered ·
It looks like this issue may have been resolved since yesterday - the customers who were previously unable to join RingCentral Meetings from Chromebooks yesterday were now able to join today.
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learning-centers answered ·
As of today the issue is occurring again and our Chromebook customers are again not able to access the meeting.
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Catherine Smithmyer answered ·

We just got our first Chromebook today for a new staff member and we are experiencing the same thing--roughly 95% of the time, when she tries to join a meeting, we see her in the virtual "waiting room" feature that we use, and then as soon as we try to admit her (or possibly before that?) she is disconnected. It seems that RingCentral needs to fix its Meetings app for Chrome OS ASAP so that we can actually use Chromebooks, which are becoming more popular...

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Hi Catherine, we would like to check with this issue you have. Please send us an email at Community.support@ringcentral.com

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fredrik-eriksson1 answered ·

RingCentral Video on Chromebooks stopped working for us a month ago and I filed a ticket with RC support at that time. One month later and there has been zero progress. We are starting to look at other permanent options since Chromebook support seems to be a low priority at RingCentral.

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Jessica-Community_Moderator answered ·

Have you been utilizing the web extension? Check out the user guide here: https://netstorage.ringcentral.com/guides/google_user_google.pdf

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Jessica: I'm not sure if your post was in regard to the original or to mine above. Regardless, the web extension you point to has nothing to do with running RC Meeting or RC Video in a Chrome browser--it's a Chrome version of the RC Phone App and it works great for calling and texting.

Unfortunately, RC Video (https://app.ringcentral.com/video/home) doesn't play well with a great number of Chromebooks. This has been acknowledged by your support staff and as of yesterday, the rep that I've communicated with agrees that RC is giving low priority to Chromebook users--there's been no urgency among the engineers to fix known problems.

This is a pity for organizations like ours where most employees are using Chromebooks for their daily work. You are forcing us to look for other solutions. I've always liked RingCentral and have recommended it to many people over the years. No more. If you rely on Chromebooks, stay as far away as possible.

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Thank you for clarifying @fredrik-eriksson1.

Please know that there are engineers looking into this, and working towards getting RingCentral Video working well with Chromebooks. We're actively collecting customer information as to who is impacted and assigning it to engineers to research and help work towards a better solution.

Your account is tied to the known issue and research efforts, so when there is more information or updates, you will receive emails to the email we have on file with your account.

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