We are having a problem with the 'missed call' email to our ticketing system (Freshdesk, Zendesk, etc.).
When a call to customer service goes unanswered and a message is left, the email is directed to our ticketing system along with the mp3 of the message. We then respond to our customer via the ticketing system.
Our customers are complaining (particularly on mobile) because they see the RingCentral New Voice Message email as part of our reply and start clicking on the large font calls to action in the email copy. They then (on mobile) get asked to download the RC app.
This creates a situation where the customer then gets (incorrectly) upset with us because they think they need to download the RC app in order to continue working with our Customer Service.
The option of manually deleting the RC portion of the original email is a problem because of the time it would take to process 150+ of these a day adds an additional burden to my customer service staff.
RC customer service informed me that there is no way to remove all of RC copy/links as an option.
Surely other companies are using Ring Central with ticketing systems-- how is it being handled in other companies?