question

erik-olson4521 avatar image
erik-olson4521 asked Tyler Liu answered

RingCentral for Google Compatibility with Terminal Servers

We run a Citrix Environment and our users user the RingCentral fro Google extension. There are compatibility issues between the two however. User get error messages and can't call out from the extension and other users will see anywhere from 1-10 active calls after all calls are disconnected and these impedes their ability to use other functions on the extension.

integrations
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

benjamin-dean avatar image
benjamin-dean answered
This is an issue which will need to be resolved by creating a customer support case.

This appears to be two separate issues, but will require further investigation to confirm my assumptions:

1. An issue with active calls in the RingCentral for Google extension and possible incompatibility issues with your Citrix system.
2. An issue with expected versus actual active calls (either being displayed in the extension or being provided by the API).

Could you please create a customer support case, and reference the URI for this developer community post?
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Tyler Liu avatar image
Tyler Liu answered
Make sure you are running RingCentral fro Google extension 3.0.6.

3.0.5 version is known to have issues.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys