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Brian Ott asked mary-community-moderator commented

Cisco IP Phone Softkeys

Are the cisco ip phone softkeys configurable per user without using their IP Phone System while using ringcentral? Like on the phone itself, configurable per user manually?


I don't have access to a cisco phone but I have a customer asking to configure the 2 softkeys on their 7841 for call escalation. Everything I read discusses using Communication Manager with these phones, naturally.

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mary-community-moderator avatar image
mary-community-moderator answered

Hi Brian, Softkeys are configurable if the phone is manually provisioned with RingCentral.

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Brian Ott answered

Any guidance on how this is done?

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Brian Ott answered mary-community-moderator commented

like this? https://support.ringcentral.com/s/article/Manual-Provisioning-How-to-set-up-desk-phone-with-RingCentral?language=en_US


And then the user has to configure the buttons themselves on the handset?

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