Cisco IP Phone Softkeys

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Brian Ott asked Aug 28, '20 mary-community-moderator commented Aug 28, '20

Cisco IP Phone Softkeys

Are the cisco ip phone softkeys configurable per user without using their IP Phone System while using ringcentral? Like on the phone itself, configurable per user manually?

I don't have access to a cisco phone but I have a customer asking to configure the 2 softkeys on their 7841 for call escalation. Everything I read discusses using Communication Manager with these phones, naturally.

hardware

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Answer 1 · 2020-08-28T17:56:23Z

mary-community-moderator answered Aug 28, '20

Hi Brian, Softkeys are configurable if the phone is manually provisioned with RingCentral.

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Answer 2 · 2020-08-28T18:47:51Z

Brian Ott answered Aug 28, '20

Any guidance on how this is done?

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Answer 3 · 2020-08-28T18:48:59Z

Brian Ott answered Aug 28, '20 mary-community-moderator commented Aug 28, '20

like this? https://support.ringcentral.com/s/article/Manual-Provisioning-How-to-set-up-desk-phone-with-RingCentral?language=en_US

And then the user has to configure the buttons themselves on the handset?

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mary-community-moderator ♦♦ commented · Aug 28, 2020 at 07:10 PM

Yes.

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