question

Shanthini Devi avatar image
Shanthini Devi asked ·

To access the service

Hi Team,

I am Shanthini from OAppS. We are app developers. We are developing a Ringcentral Zoho desk SMS integration.

My RingCentral application ZDeskRingCentral is in a production active state. But when I tried to use the production account it shows some warning message. Refer to the below warning.

''Sorry, you don't currently have permission to access this service. Contact your administrator to change permissions.

Kindly anyone helps me with this.

Thanks and regards

Shanthini

OAppS

productionaccessibility
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1 Answer

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Phong Vu avatar image
Phong Vu answered ·

It looks like you are using wrong username/password combination. Can you login the service web with that username and password? Check with your account admin user who setup your user extension so he might be able to help also.

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