question

Kyle Power avatar image
Kyle Power asked ·

Regarding “Music on Hold” or “Message on hold” repeating itself

Our “Music on Hold” (the advertising message or music that callers hear while on hold) runs about 6 minutes in length.

With your system the message will “rewind” to the very beginning each time the client goes on hold rather fall to a random location during the message.

This only allows callers the option to hear a portion of the first part of the message depending on how long they are on hold of course.

Monotonous for repeat callers.


Solution

Some of Ring Central’s competing service providers have solved this problem by having their contracted message on hold service providers break the message into 4 or 5 sound files.

Using this method the message rotates or falls in random fashion so repeat callers don’t her the same old message every time they call or are put on hold.

Is it possible to have this done with your system?

The benefits for both client and RingCentral would be enormous.

on hold musichold music
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Anirban avatar image
Anirban answered ·

Seems like a good idea.. why don't you share this here at Share an Idea section . RingCentral team can review and get back to you and implement if it is not there already

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