rational avatar image
rational asked mary-community-moderator commented

Can't Login to Support

When I try to login to with the same login information I successfully login to with I get and error message.

Login Error


Your identity provider sent incorrect information

log in
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Anirban avatar image Anirban commented ·
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rational avatar image rational Anirban commented ·

Thanks for the info. I did read that post but it's been months since it was "a known issue" with no update.

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jessica-community-moderator avatar image jessica-community-moderator ♦♦ rational commented ·

Can you clear your cache and cookies, and try again @rational. We refreshed your user email on the backend.

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Oliver Orlicki avatar image Oliver Orlicki commented ·

I'm getting the same error still after clearing cache and cookies. Get the salesforce error when I hit Try Again. @Jessica-Community_Moderator please refresh my account if possible. It's been broken for several months now.

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jessica-community-moderator avatar image jessica-community-moderator ♦♦ Oliver Orlicki commented ·

Hi @Oliver Orlicki. Can you try clearing your cache and cookies and trying again?

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Mirko Gasparovic avatar image Mirko Gasparovic commented ·

Hi, I'm facing the same issue. Could you do what ever you did for the other then I will clear cash and cookies and try it myself again

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jenn-community-moderator avatar image jenn-community-moderator ♦ Mirko Gasparovic commented ·

Hello @Mirko Gasparovic. We refreshed your user email also on the backend. Can you clear the cache and cookies, please? Thank you!

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jeff-haussler12150 avatar image jeff-haussler12150 jenn-community-moderator ♦ commented ·

I need this backend refresh also, I'm facing the same error.

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jeff-haussler12150 avatar image jeff-haussler12150 commented ·

I've been getting this same error since last Friday. I'm trying to sign in using Google, as I've always done, but it does the same thing if I try logging in using my phone number + password.

I've tried clearing browser data, no change.

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ jeff-haussler12150 commented ·

@jeff-haussler Just responded to your other thread. Please let me know if you're still experiencing this issue.

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charley avatar image charley commented ·

I am also receiving the same error message. Tried four different browsers but getting the same error.

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