question

Liz Sager avatar image
Liz Sager asked anon-user edited

Share audio does not appear in desktop for screen share.

I'm looking for the ability to share a video with sound in a video meeting. I can share the application window, but there's no option to share any audio on that screen that comes up to select the window, nor can I find anywhere else in settings or preferences that address the audio selection to be "internal source" as stated in this answer: https://community.ringcentral.com/questions/29241/ringcentral-meetings-screen-share-audio-request.html

I also cannot see a Basics and Advanced tab, as pictured here: https://support.ringcentral.com/article/8256.html

ringcentral appvideo
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Anirban avatar image
Anirban answered Anirban rolled back

Please open a case with RingCentral support team here. They will investigate the issue and resolve it for you.

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Daniel Smith avatar image
Daniel Smith answered Boyd Petrie commented

This feature is not currently available in Ring Central Video. The documentation you are referencing is for Ring Central Meetings, which is a seperate platform.

I contacted support about sharing audio/video during a video conference and was told that this feature is not yet available and that they are working on it. No timeline was given.

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