question

ip-gold-partners-llc avatar image
ip-gold-partners-llc asked Kyle Heney commented

RingCentral Meetings Screen-share Audio Request

US based company. Use RingCentral to communicate with team and for trainings. During the presentation, we attempted to screen-share a video with audio. The participants were unable to hear the audio at there respective locations. This is feature is available with Zoom why is it not available with RingCentral? Being able to screen share audio is a necessary feature for our organization. community upvote requested. ringcentral high priority request.

meetings
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1 Answer

jenn-community-moderator avatar image
jenn-community-moderator answered Kyle Heney commented
Hello!


You can screen share video with audio by clicking on the audio source make sure it says internal source


Please let me know if you have further questions!
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Hello Jenn - I am not able to see any option to select internal source as your comment suggested. Do you have an alternative solution to this?


Thanks!

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The workaround is to start your meeting from v.RingCentral.com to enable audio sharing during screen sharing sessions. This must be done in Chrome or Edge browsers.

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