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SMS settingsOne of our users repeatedly receives SMS messages from clients after hours on her phone app. I cannot see any way to tur...
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Feb 23, 2024 at 8:22am
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asked in Users
Call List (Placed Calls) issueWith one of my users I have an odd issue. When they go into the placed calls on the Poly VVX 350 there is the name of th...
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Feb 23, 2024 at 7:15am
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asked in Users
Auto - Receptionist Outgoing Caller ID changeHello All,Is it possible to change the outgoing caller ID name for a number that is set as auto receptionist? ...
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Feb 22, 2024 at 1:32pm
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asked in Users
Adding another company to the accountHave an account but there are two businesses on the account and would like to have the callerID show the other company.H...
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Feb 22, 2024 at 8:17am
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asked in Users
Simple IVR SetupI have three users with existing extensions: 101, 102, and 103. I want to set up a greeting where the caller will press ...
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Feb 21, 2024 at 11:29am
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posted in Users
New & Improved Ideas Portal - Coming March 2024The RingCentral Ideas Portal has grown in use and with this increased usage and volume of new ideas, a new portal has be...
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Feb 21, 2024 at 10:42am
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asked in Users
Transfer a call while Unavailable? MAXX AGENTAll, We use MAX AGENT. Is it possible to transfer a call to an "UNAVAILABLE" agent? The problem we have...
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Feb 21, 2024 at 8:06am
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asked in Users
Medical/Healthcare offices say they have sent us faxes BUT we have not received them.We have had doctor's offices, insurance co's and some governmental health agencies contact us about faxes they h...
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Feb 21, 2024 at 8:34am
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asked in Users
Weird pop-ups during meetingsI just switched to a new MAC, and the weirdest pop-ups just start showing up in my meetings without me pressing anything...
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Feb 20, 2024 at 2:06pm
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asked in Users
Analytics or Report to show what Queues employees are taking calls from?I have multiple queues set up and i want to see what queues my employees are taking calls from. Is there an analytic too...
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Feb 20, 2024 at 9:50am
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