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"RingCentral Phone App" vs "Softphone" in User Device SettingsThe majority of our users make and receive calls through the desktop phone app exclusively (they don't use a desk ph...
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Apr 6, 2024 at 3:43pm
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asked in Users
Prefix 888 in all inbound callswe have the prefix 888 in all our inbound calls, so if we want to call back the missed calls, we need to remove the pref...
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Feb 19, 2024 at 2:21pm
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asked in Users
After Hours Calls Count as AbandonedWhen viewing live reports on a Q that is closed (after hours), I still see the inbound calls Q. If I run a performance r...
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Oct 24, 2023 at 8:43am
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asked in Users
Call monitoring showing in HUDURGENT!!!I'm not sure when this started, but everyone is able to see when a call is being monitored. You can see he...
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Sep 21, 2023 at 7:27am
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asked in Users
SalesForce Integration Ringer Sound Change?The ringing sound in the Salesforce integration is so loud and is not adjustable in the integration. When someone is on ...
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Sep 13, 2023 at 9:01am
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asked in Users
Franchise Set UpMy company recenelty started franchising. We have 3 wholly owned stores (all under the same RC account). What is the bes...
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Aug 25, 2023 at 7:30am
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asked in Users
How do I disable the standalone phone option in the desktop app?According to this Desktop App support page, I can disable the Use Standalone Window For Phone Calls option in Settings. ...
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Jul 14, 2023 at 9:44am
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asked in Developers
EXT-262 Home country selectionI am trying to assign a home country for an unassigned extension in the 929 area code with the following API call$r = $p...
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Apr 5, 2023 at 5:50pm
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asked in Users
Time on phones is off by 2 hoursWe have Poly Vxx350 phones and they are all syncing with RingCentral. Problem is the time is 2 hours ahead. It is set ...
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Jan 5, 2023 at 6:27pm
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asked in Users
Extension going on DND when calls come inI have an extension that is going on DND when call are sent to it. Is there a setting that is causing this?...
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Jan 5, 2023 at 7:49am
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