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Question

After Hours Calls Count as Abandoned

  • 24 October 2023
  • 1 reply
  • 153 views
N

When viewing live reports on a Q that is closed (after hours), I still see the inbound calls Q. If I run a performance report on the same Q, the report is including the after hours abandoned calls. I need the performance report to only include abandoned calls during business hours.

1 reply

K

Hi Nate! Did you get an answer on this? I'm having issue with abandoned calls too and one theory was they were counting calls abandoned outside of business hours. I pulled the POC by Half Hr report and those abandons seem closer to what they should be. I'm still waiting on a reply from RC though.

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