question

Susan Russ avatar image
Susan Russ asked mary-community-moderator answered

Availability Status doesn't always update when on a call

Occasionally someone will be on an active call, but their status will still read available. Normally they will be red and status will say "On a call."

I have to go to the HUD to make sure someone is available. Why does the status sometimes fail to update when on a call?

phone
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Please ensure that their Calendar Presence is on, so the In a Meeting or In a Call status. Check the KB article below to know where to enable this setting.

https://support.ringcentral.com/article/Presence-Status-in-RingCentral-App-keeps-Returning-to-In-a-Meeting.html

If the issue is the same, submit a ticket with Tech Support to check where the issue is. You may create a case here.

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