question

Alexander Martinez avatar image
Alexander Martinez asked Welcome answered

Is there a report that shows all users that have call forwarding enabled?

HR will at times, request that an ex-employee's calls be forwarded to another user for a time.

Have many users and would like easy way to check for users with forwarding enabled.

analytics and reporting
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1 Answer

Welcome avatar image
Welcome answered

Don't think that's possible. My best suggestion is to look for a report showing users with 0 inbound calls. People with 0 inbound calls are either not being called or they are forwarding their calls elsewhere, or they are on DND (Do Not Disturb).

You could further narrow it down buy applying an additional filter - 0 missed calls (this would exclude people who are permanently on DND and all of their calls are getting missed.


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