question

Jean Coombes avatar image
Jean Coombes asked Suyash Joshi commented

Accessing historical Performance reports

How can I obtain Analytics data prior to March 2021 ? I'm particularly keen to access Performance Reports from Jan 2020 through to March 14 2021 as I have to produce monthly year-over-year reporting for my company. Data for 2019, 2018 would also be really useful too.

analytics and reporting
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Anirban avatar image
Anirban answered Suyash Joshi commented

Does this Analytical portal serve your purpose?

https://support.ringcentral.com/article/10143-Analytics-Portal-Overview-RingCentral.html

https://www.ringcentral.com/office/features/analytics-portal/overview.html

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Jean Coombes avatar image Jean Coombes commented ·

Not really...I have no problem using the Analytics portal however I can't access any historical data prior to March 2021. It is the historical data prior to this that I need to access.


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Anirban avatar image Anirban Jean Coombes commented ·

Not sure, but that portal seems to serve historical data

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Jean Coombes avatar image Jean Coombes Anirban commented ·

I've just tried again - I can't get the custom date range to work before 14th March 2021.

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