Remodel Salesman avatar image
Remodel Salesman asked Becky-Community_Manager edited

SMS Text Message Failure to ATT Customers

Having issues with my RC sms text messages going thru to ATT customers. All others work fine. I can send photos to ATT customers but not SMS text messages. I get message send failure. Going on for over a week now.

sms and text messaging
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Remodel Salesman, have you submitted a case already? You may do it here.

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

To add to Mary's comment - This is a known issue and our team is working to address your concern. Creating a case will allow us to tie together the customers experiencing this failure and continue to work to fix the problem.

We'll be glad to circle back here when or if we get an update.

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