question

LifeCoach Jesse avatar image
LifeCoach Jesse asked Becky-Community_Manager commented

What happened to unlimited texting?

Over the past 2 months I noticed that unlimited texting is no longer an option. I get emails saying that I have used 90% of my texts within a day of only texting 5-6 people. What changed? When did things change? And what can be done to resolve this?


I've called support but no answer.

sms and text messaging
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Richard Terry avatar image Richard Terry commented ·

I have the same issue and I have not been able to get a response either.

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1 Answer

Becky-Community_Manager avatar image
Becky-Community_Manager answered Becky-Community_Manager commented

Hey, Team - you can learn more about SMS pricing changes here:
https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.html

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Joel DuBroy avatar image Joel DuBroy commented ·

This is most certainly unfortunate, with competitors offering unlimited SMS. It will be hard for me to recommend RingCentral to businesses who heavily rely on SMS.

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Joel DuBroy commented ·

@Joel DuBroy This feature is experiencing changes industry-wide. If it hasn't happened yet, it is probably imminent.
We're just trying to get ahead of the curve and are happy to answer any further questions to support your customer's needs. Community.Support@RingCentral.com

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