question

Eric Martin avatar image
Eric Martin asked mary-community-moderator answered

RingCentral will not send SMS containing some email addresses

I am having issues with RingCentral not sending SMS messages that contain certain email addresses. I have a domain address for my small business and RC will not send messages that contain our email addresses that use the business domain. I can send SMS with email addresses like Yahoo, GMail, or iCloud. It also will not allow us to send a link to our website that is at the same domain address. How do I fix this?

sms and text messaging
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi! Regarding RingCentral's Enhanced Business SMS, there are prohibited campaigns and contents. Check the KB article below for more information. Feel free to submit a ticket to Tech Support if you didn't violate any regulations.

https://www.ringcentral.com/legal/sms-mms-content-policies.html


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