Service not available- sandbox

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Customer Notifications asked Sep 1, '22 Jeroen Couwenberg commented Sep 7, '22

Service not available- sandbox

I have been facing this since 5 hours. Could anyone help me resolve this issue?

developer sandbox

1662028739356.png (37.7 KiB)

2

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Enric Morel commented · Sep 01, 2022 at 02:26 PM

We are customers with you, and since this morning, French time, we have the same problem access to your test development API no longer works can have information on the resolution of this problem?
thank you

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engineering-api-access8821 commented · Sep 01, 2022 at 03:44 PM

We have the same issue since last evening Pacific time.

Thanks

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2022-09-01T17:41:43Z

Phong Vu answered Sep 1, '22

Hi all,

There was a power outage and the sandbox server has been down since yesterday. The team is working on restoring the service and it still take some time to finish.

Please stay tuned.

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Answer 2 · 2022-09-02T09:00:40Z

Phong Vu answered Sep 2, '22

I just run some test. It seems the issue is fixed and the sandbox operation is back to normal.

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Answer 3 · 2022-09-02T09:47:16Z

Enric Morel answered Sep 2, '22 Phong Vu commented Sep 2, '22

hello it still has problems I would like to delete my JWT token in my admin space but it does not work, like creating a new one

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Phong Vu ♦♦ commented · Sep 02, 2022 at 10:16 AM

I just check with the team and the sandbox environment restoration process has not been completed. So it could be part of the current issue.

I also test creating a new JWT for my app. It does not, no error but no JWT generated either.

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Answer 4 · 2022-09-02T15:00:22Z

Zachary Spath answered Sep 2, '22

How can we keep updated on the status of the outage?

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Answer 5 · 2022-09-02T15:17:57Z

Neil Hewitt answered Sep 2, '22 Zachary Spath commented Sep 6, '22

Currently receiving below. Auth is working now though.

{
  "errorCode" : "CMN-212",
  "message" : "Service is overloaded, please retry later",
  "errors" : [ {
    "errorCode" : "CMN-212",
    "message" : "Service is overloaded, please retry later"
  } ]
}

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Phong Vu ♦♦ commented · Sep 02, 2022 at 06:45 PM

I don't know what really going on this time. The team is working hard to fix it and it seems only partially fixed.

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Zachary Spath Phong Vu ♦♦ commented · Sep 04, 2022 at 05:01 PM

Still down... Can we get an RFO? I want a statement so I can give a reason for my missed commitments.

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Phong Vu ♦♦ Zachary Spath commented · Sep 05, 2022 at 01:56 PM

The outage severely impact the entire environment and the restoration work has not been completed yet. I don't have an ETA but if it's not fixed by Tuesday (Monday is a public holiday in the U.S) I will make an official announcement. Meanwhile, you can copy and refer to this link to proof a reason of missing your commitment.

Thanks for your patience!

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Answer 6 · 2022-09-07T02:51:51Z

Phong Vu answered Sep 7, '22 Jeroen Couwenberg commented Sep 7, '22

FYI. Sandbox environment restoration process is completed. Please report if you still find an issue with the sandbox environment.

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Jeroen Couwenberg commented · Sep 07, 2022 at 07:09 AM

Hi @Phong Vu . We still see the following error when we try to log into the sandbox:

{"status":{"success":false,"code":102,"message":"Errors happened while calling backend service [ACE]","errorParameters":null}}

Kind regards,

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Phong Vu ♦♦ Jeroen Couwenberg commented · Sep 07, 2022 at 07:54 AM

What API did you call to get such an error?

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Jeroen Couwenberg Phong Vu ♦♦ commented · Sep 07, 2022 at 08:04 AM

We get this when we try to login with the ring central embeddable:
https://ringcentral.github.io/ringcentral-embeddable/app.html?clientId=mdFw-xsBSb2abP9vW7EIZA&appServer=https://platform.devtest.ringcentral.com

It opens the following popup screen:

https://login.devtest.ringcentral.com/mobile/loginDispatcher?responseType=code&clientId=mdFw-xsBSb2abP9vW7EIZA&brandId=1210&state=MTY2MjUzNzUxNTgyOA%3D%3D-rc-widget-OTk5NTFkZDEtZTA2ZS00ZTFkLThlNDUtNjIzZmM3N2ViNDNl&localeId=en_US&endpointId=&session=6303270088699167058&display=page&prompt=&scope=&appUrlScheme=https%3A%2F%2Fringcentral.github.io%2Fringcentral-embeddable%2Fredirect.html&ui_options=&code_challenge=KK43d7FcDH6h_g5gG2DUALqt1-9FW7E_bGk1j0qXy5Q&code_challenge_method=S256&hideNavigationBar=true

which displays the error.

So it happens right after we click on the login button

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1662538111226.png (37.5 KiB)

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