Is there a trick to searching the SMS Log under Reports? I've tried every scenario of number formatting that I can think of, click on Apply but all it does is refresh the screen with new SMS messages.
Any tips would be appreciated.
Thank you
Search SMS Logs
Our office has the same issue ongoing since at least February 2023. Searching SMS Log from admin portal for any specific number has no effect - the log returns all entries, regardless of the number searched.
RingCentral support has been utterly useless in getting this issue resolved. This issue has been escalated to development under two separate cases (one already closed, and follow-up case in "PKI Hold" status), and so far RingCentral support claimed twice it was resolved - yet the issue still remains.
@Family Dentistry of Forsyth , apologies for delay in fixing this issue. We had some technical issues fixing it, but it's in our pipeline. I'll check the status, and let you know when its coming. As a workaround, you can export the logs to csv and search over there for the time being till we fix the issue in admin portal user interface.
Regards
Gurpreet Singh
GPM, Platform Products, RingCentral Inc.
Looks like this issue has finally been resolved. Thank you.
Hello Susan
Apologies for late reply. We found out that this is an ongoing issue with the search in SMS usage logs in admin portal. This has been escalated and will be fixed in coming weeks.
Regards
Gurpreet Singh
Group PM, RingCentral Platform Products
This has been escalated and will be fixed in coming weeks.
This issue has been going on for 4 months now, and has yet to be fixed.
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