Calls Dropping (Turn Server Error)

I am having some trouble with random calls dropping and was doing some testing with Ring Central Network Test (testrtc.com) and I am seeing errors with Turn Servers not connecting, does anyone have any information on this?

[Thu, 06 Jul 2023 20:10:03 GMT] - Use region: iad02 TURN servers

[Thu, 06 Jul 2023 20:10:03 GMT] - No Turn server is configure for UDP

[Thu, 06 Jul 2023 20:10:03 GMT]	-	Udp Connection Time:	error ms
	-	Udp Gathering Time:	undefined ms

[Thu, 06 Jul 2023 20:10:03 GMT] - No Turn server is configure for TLS

[Thu, 06 Jul 2023 20:10:03 GMT]	-	Tls Connection Time:	error ms
	-	Tls Gathering Time:	undefined ms

[Thu, 06 Jul 2023 20:10:04 GMT] - domain: wss://us-10-dca08-v.ringcentral.com/bridges/abc/meetings/abc/participants/abc/sessions/abc, requestTime: 353, blocked: false,

[Thu, 06 Jul 2023 20:10:04 GMT] - domain: wss://us-11-pdx11-v.ringcentral.com/bridges/abc/meetings/abc/participants/abc/sessions/abc, requestTime: 215, blocked: Blocked,

[Thu, 06 Jul 2023 20:10:04 GMT] - domain: wss://us-12-dca10-v.ringcentral.com/bridges/abc/meetings/abc/participants/abc/sessions/abc, requestTime: 240, blocked: false,

[Thu, 06 Jul 2023 20:10:04 GMT] - domain: wss://us-13-pdx10-v.ringcentral.com/bridges/abc/meetings/abc/participants/abc/sessions/abc, requestTime: 191, blocked: Blocked,

-	Total Connections:	4
-	Successful Connections:	2
-	Shortest Connection Time:	240

240

1 |3000

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mary-community-moderator ♦♦ commented · Jul 06, 2023 at 08:42 PM

Hi @Rodney Stauffer, thanks for your efforts in testing. To further investigate and resolve the issue, please submit a ticket by clicking on the following link: https://support.ringcentral.com/new-case.html. A QOS specialist will be happy to assist you further.

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Rodney Stauffer mary-community-moderator ♦♦ commented · Jul 07, 2023 at 12:21 PM

Thanks, I have submitted a ticket

1 ·

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