At my old company, we had a feature where we could directly pick up someone's line by clicking the button next to their name on the sidecar/phone screen and join their conversation without anyone having to conference the lines.
Is that feature available on RingCentral? We would like to use it at my new company.
See Here
https://support.ringcentral.com/article-v2/Monitoring-live-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US#
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Team messaging, video meetings
and phone - all in one app.
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