I was wondering if we could configure the RC desk phone to ring before the desktop and mobile apps? It would also be nice to separate the desktop and mobile apps to configure them on their own as well.
Ring Desk Phone Before Desktop/Mobile App
Hello,
This has been brought up with the Product team who confirmed that this ask is known, and is planned. At the moment, there is no ETA for when it will be implemented.
Ridiculous that it's been a year and this basic functionality is not implemented yet.
Please continue to vote for this NEEDED item here:
I 100% agree with this request! Coming from a former VOIP competitor a majority of my end-users want calls to ring their desk phone first before it rings out to their desktop app or mobile app. This is a standard functionality of most competitors.
I too would LOVE this functionallity in RingCentral. Also coming from 'another' voip provider, many of my users/executives would like to be able to have calls ring their desk phone BEFORE their desktop/mobile apps.
I would like this as well... It used to allow you to choose which you wanted to ring. This feature needs to be escalated as this is a major flaw.
Hey, all! This has been implemented. Here is the Knowledge Base article for this feature: https://support.ringcentral.com/mvp/phone/call-handling-forwarding/rearranging-ring-order-of-numbers-devices.html
Hallelujah!! We are a RingCentral partner, and almost every customer we signed up complained about not being able to do this.
I love that this finally happened. Now some of these hard phones will finally stop collecting dust!
I'm also a little amused that I beat you guys to the punch on the news! ;-)
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