question

Trevor Kurtz avatar image
Trevor Kurtz asked mary-community-moderator commented

Ring Desk Phone Before Desktop/Mobile App

I was wondering if we could configure the RC desk phone to ring before the desktop and mobile apps? It would also be nice to separate the desktop and mobile apps to configure them on their own as well.

ringcentral apphardwarecall handling
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I definitely agree with Trevor here. I've been asked this by my clients asking to have their Desk phone ring before their mobile / desktop app, or even to be able to change the order and move it to later in the order.

This would be beneficial for not just this client, but other clients who have asked for this feature!

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I 100% agree with this request! Coming from a former VOIP competitor a majority of my end-users want calls to ring their desk phone first before it rings out to their desktop app or mobile app. This is a standard functionality of most competitors.

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I too would LOVE this functionallity in RingCentral. Also coming from 'another' voip provider, many of my users/executives would like to be able to have calls ring their desk phone BEFORE their desktop/mobile apps.

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We need this as well. Do you have an ETA yet?

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Hi Patrick,

No update on this yet.

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I would like this as well... It used to allow you to choose which you wanted to ring. This feature needs to be escalated as this is a major flaw.

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1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered Scott West commented

Hello,

This has been brought up with the Product team who confirmed that this ask is known, and is planned. At the moment, there is no ETA for when it will be implemented.

3 comments
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LETS GET ON IT. YEAR IS WAY TO LONG ESPECIALLY FOR A MAJOR FLAW


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It's been nearly a year. This is a major flaw. Any progress yet?!

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Ridiculous that it's been a year and this basic functionality is not implemented yet.

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