We are heavy users of the RingCentral Audio Conferencing service (267-930-4000, enter Participant or Moderator passcode.) This afternoon, our users started reporting an error: after dialing the bridge number and entering a legitimate Participant code, the caller hears "Access code accepted. This has been an internal error. You will be disconnected. Goodbye."
I've opened a ticket with RC support. An engineer responded that they had "reset the conference audio queue, which should help with any issues being experienced", but that has not cleared the issue.
Has anyone else been experiencing this problem? If so, any suggestions on how I can get RingCentral to fix it?